For the last week every time I deliver my gig to a buyer, the timer keeps going. I can see that I have delivered it, time stamp and date in the bottom right hand corner. However the last few buyers say they do not see anything and the order has not been delivered.
I have been on fiverr for the last 2 and a half years and this just started last week, so I know what I’m doing but nothings working. I have tried 3 different browsers now. Google, Safari, Firefox. For the last 3 years I have only needed to use google, but have tried the other two and get the same error.
I have so many screenshots is crazy. I have already reached out to customer service twice and someone always says it will be fixed in a few hours. Days go but and the problem still persist. They eventually send me a message that says this ticket has been resolved when it has not.
The only way I have been able to get the buyer the order is by sending it to them in the message part and not the delivery part. The only problem with this is that by doing this it does not show up in my live portfolio and It will also still cause my delivery percentage to go down. While they keep telling me ticket resolved and it’s not, I feel like I’m being sabotaged.
Is this happening to anybody else. I know I can’t be the only one.