Hi there guys and ladies!
I’m gonna just copy-paste the message I sent to the Support:
I have some questions about my Gigs:
https://www.fiverr.com/postmind/fix-a-simple-wordpress-issue-error-bug - this Gig rarely appears in search results from time to time - BUT, when I set the Status filter to “Online” only - it disappears (please check the video clip: https://streamable.com/s/uemv1/ejhgjj). I bet ~99% of clients want to hire the one who is online at the moment so no one will ever find it. Both 2 sells are done by my old client I invited to Fiverr myself. I understand, that my gig is kinda freshly - but I spent hours on analyzing your platform and it seems that search results are very dynamic and all the changes apply immediately, I think that’s kinda of a bug that needs fixing.
https://www.fiverr.com/postmind/speed-up-wordpress-improve-the-performance / https://www.fiverr.com/postmind/create-a-responsive-wordpress-website - while my Gig above which was bought twice rarely appears in search results - I was only able to find ONCE my Performance Gig and the third one never appeared at all whatever I did and filtered. Every time I do a search - I see a lot of people just registered on the platform or those who never sold a Gig, plus their tags, SEO, and descriptions aren’t optimized at all, while I analyzed hundreds of Gigs to set the right titles and gigs, and spent hours to write my own unique descriptions - this just doesn’t work for me, I can’t sell on your platform because a chance to find my Gigs due to these bugs is about nothing.
I understand that platforms like Fiverr never care about freelancers, but clients, I also expect a template response from you as it typically occurs, but I still ask for help and hope for understanding.
Thanks in advance!
And guess what? You are right, I just received a template answer which doesn’t give any clearance to any of my questions as the first one isn’t related to their Search Algorithm, but just a bug which causes our sells to go down or even never launch own business here on Fiverr. Here it is:
Fiverr is constantly making changes to improve the buying and selling experience on our site. We want buyers to find the best sellers for their specific needs. Because of this, Gigs will rotate. We are not able to guarantee that your Gig will remain in the same position. Many other sellers “compete” for the same location within search. If another seller is performing better that you, their Gig may appear higher in search results.
We use an algorithm, which takes into account multiple factors. Ratings and number of orders completed are just some of the factors we take into consideration. Unfortunately, we are not able to disclose certain criteria for our search engine, as this information is proprietary.
However, here are some of the things that can help you in receiving the best possible search position.
Provide high quality service
Deliver on time
Avoid unnecessary cancellations
Communicate with your buyers to make sure you understand their needs
Adhere to our Terms of Service
Customer Support will not accept requests for better placement of your Gig.
So I’m here for your tips and indignations. Waiting for your answers, don’t skip this thread if you have similar problems, we must resist, lol.