I have realized only now that the question is a bit different, "Buy Again or Recommend ". Indeed, above the list of the reviews, the correspondent rating is labeled just “Recommend to a friend”.
This made me think that “buy again” and “recommend to a friend” are two different things, and not necessarily correlated. Then there is the fact that this is a binary question; one would answer just “yes” or “no”, not using a scale of one to five:
– “Would you buy again those bananas, George?”
And these are possible future initiatives of the buyer.
It’s not my service they worry for. It’s the future intentions of the buyer. I am rated on those for 1/3 of the total; for the other two thirds on communication, not explicitly on quality:
if you provide top notch service with high quality, you’ll receive the kind of great feedback you deserve.
Feedback consists of three service levels:
Communication with Seller
- Service as Described
- Buy Again or Recommend the Seller
Top notch service with high quality; they say that a great feedback is based on that. From Providing feedback:
The following are the questions in which you can rate the seller:
Communication With Seller
How responsive was the seller during the process?
Service as Described
Did the result match the Gig’s description?
It almost seems that if the Gig’s description is clever and vague the right amount, the seller can deliver rubbish. Quality is mentioned in the premise but isn’t in the equation; description is.
Only at this point I have discovered that there is a limit on the tips:
How much can I tip?
The minimum amount is $5.
For orders below $25, the tip can be up to $25.
For orders above $25, the tip can be up to 100% of the price of the order.
Note: These limitations are in place to prevent fraud.
Time for some music, 5/5.