Fiverr Forum

Got a bad review yesterday, buyer agreed to review but it's not working


#1

Hi everyone

Does anyone have experience with changing buyer reviews? I did a 24hrs gig for a client yesterday and delivered everything perfectly. the deadline for the work was near so the client didn’t want to ask for a revision.

the buyer complained about how I portrayed the personality in my writing but not about the quality of my service. The funny thing is that I was given a tip then left a bad 3.8 review. I contacted the buyer and politely asked for a change and the client agreed. but nothing has changed. the review is still there. I have received the message from F saying the buyer agreed to change the review but the review didn’t actually change.

Please, what can I do now?

thanks

Yes, I am new here and all my orders have been from BR and I have met the absolute worst buyer so please don’t remind me about this.


#2

You’re not allowed to do that. You may ask for a reason if they didn’t write a comment, but you’re not allowed to ask the buyer to change it.
Every buyer has the right to leave you rating that they feel is suitable.


#3

But I read on this forum that we can use the resolution center to ask a buyer to change their review?


#4

Did they make a mistake? Did the buyer contact you asking if they can change it to 5 stars?
Because based on this review I don’t think they made a mistake

image


#5

Maybe, the buyer said it was not intentional. but even if not a 5 star review at least 4 or close. why would anyone give you such a low review when you actually did the work as stated?


#6

The buyer has the right to rate your service as they wish.
Unless they specifically contacted you and said that they made a mistake, you have no right to ask them to change it. It’s against TOS and you might get banned for it.


#7

OUCH! I didn’t see that coming.

Thanks for your reply. i guess i have to deal with it. thank GOD i have other orders, i would have been screwed.