Fiverr Community Forum

Got an email from a user, but cannot view because of privacy settings?

I got an email from a user "FRAGGLESROCK"

Subject: "Hello elouai, I found your Fiverr offer being very interesting, but before"



If I try clicking the email I get at the top of the browser "For privacy reasons, this user may not be contacted directly."



Ok, but I cannot even see the email he sent to me.

I am not contacting him, he contacted me.

And it ends with a tease in the subject line :slight_smile:

Yea I think you have a bug, sad thing is I cannot reply to the user at all.



In fact I cannot even see my Gig under my profile



When I check Sales -> My Gigs, its all green, my gig is active.



I wonder what I need to do to fix this.



Sheriff’s Calling out others us not allowed.

Hmmm, Me thinks they need a spam box then.



The Gig problem/bug/error is something else altogether, still waiting on Customer Support for that.

Sometimes you cannot check such messages because buyer’s account has been reported for spam or for the use of prohibited words, so his account has been either temporary blocked/disabled or completely removed.

You’re not supposed to answer that buyer until his account is restored…