I promote music via paid ads from several very cheap advertising networks, and a few days ago I received an order where the buyer is asking me to advertise a track that promote and encourage terrorism acts, bombing, suicide attacks, it contains several mentions about gun attacks, Osama bin Laden, the “alahu akbar” expression used in a violent context and so on.
I refused to promote his track because I know it’s forbidden by any country law to promote terrorism related concepts/ideas, and I don’t want to have troubles with intelligence services.
Soon after I got the order I sent a mutual cancellation request to the buyer, explaining to him that I can’t promote that kind of track.
Then he accused me that I make a discrimination based on religion, that I censor his track, and started to threaten me with lawyers, ACLU and reporting me to Fiverr team.
I tried to gentle explain to him and I sent to him around 10 mutual cancellation requests, but he refused/declined each cancelaltion request.
In sent a ticket to Fiverr customer support and reported the problem, asking their help to cancel the order for me (because the buyer refuse to accept the mutual cancellation request). But, the Fiverr team member didn’t accepted to cancel the order, even I explained to her the problem with the buyer’s track (promoting terrorism and other related facts).
I tried again to send a few mutual cancellation request, asking politely the buyer to accept those, but each time he refused and threatened me and saying he reported me to Fiverr, ACLU, etc.
The problem is that the order #FO43D2F07E02 is active and I’ll get a negative review when I’ll be late with the delivery. More over, I’m sure that the buyer will continue to order again from me just to destroy my sales.
Anyway, to avoid any problems with the law about terrorism, I contacted the FBI and reported the buyer for promoting terrorism and that he try to force me to advertise his track. I informed about that the Fiverr member who answered to my previous ticket, and she wrote me that if the buyer don’t accept the mutual cancellation request, then it’s nothing to do for me.
More over, I see the gig he ordered is no longer listed in Fiverr searches (the most probable it’s due to the buyer ticket sent to Fiverr when he reported me).
So, I’ve got my service banned in Fiverr searches…
ps: here is my conversation with the Fiverr team member when I asked help to cancel the order.
REQUEST #1369146 I HAVE A RISKY ORDER <strong>onlypremiumseo Tuesday at 07:04</strong> Hi, I have a customer who is trying to force me to promote a track that is promoting ideas about terrorism (the image of his SoundCloud track about Osama bin Laden being like in "thug life memes", and the track name contains "Allahu Akbar" - an expression that is also known to be used in terrorist attacks by kamikaze people). I tried for several times to politely explain him that I can't to promote his track, sending mutual cancellation reqest, but each time he decline my mutual cancellation request and acuse me I censor his muslim customer/singer, and is trying to find any way to force me to promote his track. Can you please cancel this order for me? Thank you very much! Have a great day! <strong>Amy Tuesday at 07:17</strong> <strong>Hi there, Thank you for contacting us. We have reviewed your order FO43D2F07E02 and understand your point of view, but please understand that there is all kind of people on fiverr, and all of them have different needs. You as seller can explain to your buyer why you can't/won't do something and we do believe he would understand. On the other side, we cannot forbid someone to ask for any drawing that does not violate our Terms of service. Our advice is to ask for mutual cancellation and kindly explain your buyer that that type of drawing is something your religion condemns. Fiverr is inclusive environment for all people regardless of their skin color, religion, sexual orientation or any other personal characteristic. We hope you understand. Have a nice day.</strong> <strong>onlypremiumseo Tuesday at 20:08</strong> Hi, I'm sorry you can't do nothing. I refuse to promote his track because he promotes extremist islam ideology and terrorism concepts. I not refuse to promote it due to religious reasons. Anyway, because he refused for several times the mutual cancellation request, I finally, took the decision to report this facts to FBI (his track has mentions about Osama bin Laden, sucide, bombing, gun attacks, 9/11 terrorist attacks, the "alahu akbar" expression). However, it would be nice if you could cancel this order for me. Have a nice day! <strong>Amy Wednesday at 00:05</strong> <strong>Hi again, Thank you for your feedback. We are sorry to hear about your experience and for not being able to help you any further at this moment. best of luck in your future sales! Amy | Fiverr Customer Support </strong> <strong>onlypremiumseo</strong> OK, then... I tried via "Resolution Center" to use the "Issue Refund" button, but I've got an error: "This order can't be cancelled at this point." Please see the screen capture. Is there a system error or... what is that blocks me to offer refund to the buyer? Thanks in advance! issuerefund.PNG (20 KB) cancelerror.PNG (40 KB) <strong>Amy Yesterday at 00:08</strong> <strong>Hi, Thank you for your message. Please note that the order cannot be cancelled only from your end, the buyer needs to accept the cancellation request. Therefore what has appeared on your screen means that the buyer has declined the mutual cancellation request. We are sorry for your inconvenience. Please keep communicating with your buyer and try to address all your concerns to them. Best of luck in your future sales!</strong> <strong>onlypremiumseo Yesterday at 00:29</strong> Thanks for reply and suggestions, but I sent him around 10 mutual cancellation requests and he denied/declined all. I saw (under his profile) that he is a new member (he joined Fiverr a few days ago, in april 2016), but that don't excuse him to have an aggressive attitude to any seller. The only option I have is to not start the order to be marked as late: then the system will cancel the order and I'll get a negative review. Thanks for your time and I wish you a nice day! <strong>Amy Yesterday at 00:41</strong> <strong>Have a lovely day! Best of luck!</strong>