We are new to Fiverr and got our first order recently. The buyer wanted us to make some tutorials, which he would later use for commercial purposes. While giving him a custom order we clearly stated that there will be a watermark at the bottom of the video to prevent further redistribution, and had no revisions. He accepted it. We delivered before the deadline and he liked our work too.
But then he said that can you please remove the watermark, don’t worry we will put very nice remark and recommend your services. When we said that we will charge extra for that, he started blaming us for not being clear about our services and we are trying to earn more by giving unnecessary add-ons.
Since he was our first buyer, we decided to give him a revision for free, we just wanted him to pay for a commercial license fee because he was going to use our tutorials to earn money.
But he did not accept it and gave us a rating of 1.7 stars, stating that we were not honest and sell unnecessary add-ons.
Since this is the only rating we have, this is affecting us very badly.
Any advice will be appreciated, thank you!