Fiverr Forum

Got negative review

I have got a one-star with a bad review from my first buyer. I did my job on the basis of buyer requirement. For this, I am not able to give a response to the buyer request. My buyer who gave me a negative review after some days he wanted to change his feedback. After this, I did 4 jobs with 5 star now my average point 4.2. I contact with fiver support but got a warning. Now, what can I do now? I want support from the fiver to change this feedback which help me to get more jobs. How can I get this support?

1 Like

Don’t ask CS to change the feedback. It can get you a warning, and the buyer is allowed to leave a review based on how they felt their experience was, so it’s not uncommon for a seller to get a review he or she doesn’t feel they deserve.

Here’s some advice for getting over this:

Best wishes!

6 Likes

Check this out: https://sellers.fiverr.com/en/article/warnings

Make sure you do not get any further warnings as you are risking your account.

You need to leave this and move on.

5 Likes

Actually I didn’t accept buyer review but it was automatically accepted but I knew without the accept buyer review this will not show in my gig. The buyer didn’t accept my order it was automatically accepted. He gave me a review after 9 days of order completion but this review automatically shows in my gig after got my 2nd order.

You don’t have to “Accept” the review per se. It shows up after 10 days if you don’t leave a review for the buyer before that.

4 Likes

That is not how this works.

Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service.

  • Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.
  • Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.

The above is from the Terms of Service at the bottom of the Fiverr main page.

6 Likes