Fiverr Forum

Got scammed and support refuses to help


Good morning, I bought a gig back on Dec 20. It was marked as delivered, but it never worked. The seller kept actively messaging me saying he was working on it until he eventually disappeared three weeks ago. I think he was just buying time. He is no where to be found, and there are no signs he has been online recently. My order does not work, and the entire project’s budget is stuck on this order. It is an expensive order. Fiverr support rudely and flat out declined my refund saying it is too late. He ran away with my money proving nothing- a complete scam; and now, I see this in the terms on service. Fiverr still has the power to do something after 14 days, but refuses to do so

  • In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the cancelled order will be returned to the Buyer’s Fiverr Balance and will be deducted from the Seller’s Fiverr Balance or, if there are no sufficient amounts in the Seller’s Fiverr Balance, from future revenues of such Seller.


I’m so sorry this happened to you! They probably have a deadline that has passed. Or possibly since the seller is gone that might make a difference.

You have my sympathy.