Let me start by saying I have contacted customer support twice to report this. So this post is for other sellers to beware and also for me to let off steam.
I don’t know if this is happening to some other sellers (in the graphic design field), but I don’t believe this is happening only to me either.
Since last year I’ve noticed some customers managed to use the work I did for them before they approved the delivery. Recently I found out 3 of my latest customers have done so and I could confirm they’re not getting the watermark on the delivered files. One of them sent me a screenshot of a delivered (but not approved) file and there was no watermark on it. I reported this to CS right after I got the screenshot but did not really receive any assistance to fix the problem. I do have the watermark activated, in fact, another customer sent me revision comments with the delivered files attached on a Word document and they did have the watermark on, while this other customer just did not have it.
Right now, I have this other order that’s been hanging for almost 3 weeks. The customer takes forever to respond and she’s one of those adorable people (*sarcasm) who wait until the last minute to reject the delivery, when the order is about to auto-complete. I did Instagram Posts for her. Today I’m checking her instagram account and found out she’s been using 5 designs since August 13th, and one of those designs have suffered major changes, the last version of it looks nothing like the first version, which is the one she used. So yeah basically I’ve been doing free additional designs for her, thank you very much.
Tomorrow the order should auto-complete, and she’s got no more revisions anyways, but something tells me she will just reject it because it seems that’s all she does, and then dissapear for another two days +23hrs after I re-deliver.
However I contacted Support to report the watermark issue with this order and a few others. I attached screenshots that prove all I have explained, and requested the Support Team to finally close and complete that order instead of waiting for the customer’s approval. Let’s see what their response is. But I already lost time and money, not only with this order but with who knows how many others. I feel used and betrayed.
It’s all very upseting. Because I’m aware the only solution by now for me to ensure it won’t happen again, is setting my own watermark, deliver the “final” designs like that, and wait for the customers to accept the delivery so I send the version with no watermark as soon as they complete the order. Like, how annoying, stressing and time consuming.
It makes me think of all the other sellers here who work on video editing, writing, voice overs and all the gigs who apparently don’t have any “watermark” or protection system for their work. I guess they’re used to do the protection themselves. All my admiration to them. But it’s very heart-breaking to trust a feature made by Fiverr and realizing it has not been working as it promises.
Anyone has gone through the same? Thoughts? Suggestions?