Fiverr Forum

Great customer service techniques


#1
  1. Be Respectful - Fiverr completely supports your efforts to make money by doing what you love. We want you to achieve all your goals but we do need to maintain our community as the warm, welcoming, and fun place it is. You can help out by being fair, gigs that infringes upon third party intellectual property rights or their terms of use is subject to removal by Fiverr’s content editors as stated in Fiverr’s Terms of Service.

  2. Be True - Stay honest. If you’re a designer, photographer, illustrator or a video editor you should only be showing your own work. If you use a stock image, a random photo from the Internet or an image that you bought from a different seller, you may end up misleading buyers. This of course not only leads to negative reviews from buyers, but the attention of our editors.

  3. Be Professional - Offer unique gigs, represent your gig clearly, communicate with your buyer and try to maintain a low cancellation rate(orders that are mutually cancelled does not affect your cancellation rate).