Happy holidays to all!
I posted this in “seller tips”, because I’d like to hear other reasons why buyers would cancel an order.
OK, so I have had 3 buyers cancel in the last month because they changed their mind or accidentally ordered the wrong gig.
I know there are other forum threads on this complaint, but very few proposed solutions, so here is my solution:
Fiverr should provide buttons for buyers to select when they start a mutual cancellation which would protect the sellers against buyer errors such as:
- Buyer ordered by accident and now wants to cancel.
- Buyer changed their mind for stupid reasons like "this is not the gig we want"
If buyers select buttons like this, sellers may not be so upset that mutual cancellations will affect their levels and it would let Customer Support know the truth: The buyer messed up and the seller’s levels should not be effected.
I hate that sellers get penalized for ALL cancellations even when it is not our fault and the buyer makes a mistake. Fiverr’s customer support has not been helpful in this matter, so we something needs to be done so our seller ratings do not get ruined.