Help and guidance needed seniors!
I’ve got order 4 days back, I have done a great job on this order and my buyer was very happy and he left a tip with a good comment ‘‘over all positive experience’’ but with all this he left 4 star rating. I texted him ‘‘I am disappointed by the review you have posted because I have done a great job and every thing you had asked for’’
After that I contacted fiverr customer support and told about my bad experience and the person ‘‘xxx’’ was assigned to me’ He said your behavior is admirable because you had provided with your buyer with multiple revisions he also added review can’t be removed unless buyer contact us himself and ask for a review update or removal if he has put the review accidentally, and in this case it is’’ I repeat he said in this case ‘‘it is’’. and he said let me know how buyer respond.
What next thing I did I texted ‘‘xxx’’ back ‘‘thanks for your advice and let me ask my buyer about fiverr policy may be that could help’’ then i contacted my buyer and asked him about the fiverr policy and told him you can go for update if you put it accidentally. He said ‘‘I though I left a positive review’’ I told him yeah, you left but as a fiver standard 4 star is not considered very good because of very high competition and I am very stressed because of that because I alway got a 5 review and I put a lot of effort in every project. ‘’ I never ask him any favor in return. I didn’t commit any free thing or discounted rate neither I black mailed him. In short i conveyed him about fiverr policy nothing more than that. I highly respect fiverr policies and i reported many times when ever I have seen any thing against fiverr policy. I reported when buyer ask me to contact outside fiverr etc.
Happily he went up for the review update request and sent a screen shot to me and I thanked him and forwarded this screenshot to ‘‘xxx’’ for up gradation but nothing happened and I have received my first ever warning regarding violation on fiverr and I think that was mistake at fiverr part because no one have noticed I just conveyed fiverr policy to my buyer or the person from fiverr asked me to do.
So what I left with?
Instead of solving my review problem I got another one which is a warning. I have got two problems now and my gigs are suddenly went down. I consider this is totally injustice to me and I want to to reconsider my case please. I am not guilty.
I shall be very thankful to you please guide me how must I put up my case?