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Guys please help me, my friend have an issue with a client

Guys please help me, my friend have an issue with a client.
he make photography of products
and his client send the product for he to take photos
but the packaging of the client was taxed and the client didnt want pay by hiselfy so he ask to my friend (fiverr seller) to pay, he send money on his paypal and my client pay, now the packaging is taking a long time to come and the client cancel and ask his money back.

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It would be better that your friend comes on the forum and asks directly for help so that they can explain the full circumstances, as they have the full knowledge of what happened.

ok im waiting for some response from he