I just need to vent a little! For the third time in two months I’ve had to cancel an order because the buyer wants something that is not covered by my gig, and they aren’t communicating this before ordering! Cancelling obviously affects my stats negatively and hurts my full time business
Today it was someone who ordered a very small $5 translation. To be fair she did send the document to me first — it was instructions on how to download and test 5 different VPN services, a topic I’ve translated on multiple times before — but she didn’t say anything about wanting me to actually do the VPN test, not a translation of the instructions. I even confirmed the word count with her when sending a custom offer which read “I will translate the agreed document (157 words) in 24 hours or less”.
She accepts, I start working. Then she messages me again, saying that she doesn’t want me to translate the document, she wants me to follow the instructions in it!
Ehm, excuse me?
I could of course do just that — download the 5 VPN services, sign up for the free trials including adding my payment details, run the tests she asked for, cancel the free trials before I am charged, and uninstall the VPN services. But I have work to do (which I’m now neglecting as I’m angrily typing this instead ) and have at no point agreed to do any of the things she now asked of me
I really wish Fiverr would have a way out in situations like this that does not affect badly on search rankings, order completion stats, etc. At least the requirements for Level 1 and Level 2 are “only” a 90% completion rate, so a few cancellations here and there won’t hurt the seller level…