I need your advice with this problem. I had an order with a client, everything went smooth, he didn’t ask for revisions, he only had a small issue with a contact form, that I fixed and let him know.
He then sent me a message saying “Thanks,it works perfectly now and I rechecked again and it is perfect. John”
I then received his feedback: “excellent work.” 1 STAR RATING!
I immediately sent him a message: “Hey, I just noticed that you left me 1 star, which is the worst rating, even though you said everything is perfect. Stars are very important for the sellers and I did everything you needed so I would like to know if you would like to change your rating. Thanks”
The problem is that he haven’t logged in to fiverr since he left me the feedback ( 1 day) and as far as I know he can only change the feedback in 3 days.
I am sure his rating was a mistake but as you know his 1 star rating will probably get me demoted to level 1 because I can’t keep a 4.8 rating with that feedback.
Should I go to customer support since it is clearly a mistake? Do you think they will give me a warning because I asked him to change his rating?
Please help me,