I’m sorry to write on a topic that I’m sure has already been discussed to death, but I haven’t seen anything regarding a specific statement given by Fiverr on the monthly leveling system.
There’s a lot to talk about, sure, but I want to focus on the cancellation percentage requirement.
This requirement is objectively flawed.
Within the last month, I’ve had to cancel somewhere around six orders, because they didn’t properly read my gig and pricing page. This isn’t even an issue for me, because I had many more orders throughout the month and my percentage is fine, but I want to talk about this because I don’t think it’s fair at all for other sellers to be put in this situation.
Sellers should not be penalized for buyers mistakes.
I suppose this was put in place to encourage sellers to find alternatives and solutions instead of just cancelling outright, but in the event where a buyer doesn’t want to pay my rate, what am I supposed to do?
A) Give in and deliver despite not being paid the proper amount. (Obviously a non-option).
B) Mutually cancel and take a hit to my statistics.
There aren’t any other options available to me.
Evaluating us based on response time, on-time deliveries, that all totally makes sense- it is within our control. But it is absolutely not up to me whether or not someone orders without thoroughly checking my page.
So, my question is: What is the justification? This is clearly and objectively unfair towards sellers.
Has Fiverr ever given a statement on this specific issue? Are there any moderators or admins that can shed light on this?
I would really like to see better support for sellers. I haven’t been very active on this forum in the past, but reading it quite a bit recently, I don’t get the impression that we have many people on the management end working on “our” side, and it’s upsetting to see that on a website whose sole appeal is the work done by freelancers who use it.
Thanks for reading.