Fiverr Community Forum

Hassles in Retrieving Answer To Security Question

Your Fiverr Experience The Ranting Pot
#1

I seem to forget my Security Question, so I sent a mail to Fiverr Support

1st Mail.png904×382 23.2 KB

I got a reply to provide a scanned copy of my government issued ID and my Security Question

I did the scan and uploaded my government issued ID card, as well as the Security Question

But Lo and behold I got a reply to provide details of my Payoneer account, WHICH I HADN’T OPEN… So I replied that I have no Payoneer account

But they insisted, saying I should check the Payoneer account Account Activity > Funding Sources once I logged in to the Payoneer account they also added that I should not send a screenshot

So I played along … open a Payoneer account… Successfuly, but then I can;t find the Account Activity > Funding Sources Here is a screenshot of my Payoneer Account below

So guys what can I do afterall … this seems to be a Cat and Rat chase… what can I do Please for this to get resolved. Where is the Account Activity > Funding Sources?

Mod Note: Some Images were removed from this post. Please don’t post any sensitive information

1 Like
#2

So create One NEW Payoneer account and send its details in the reply.

#3

Did that… Cant find the details they are asking
Account Activity > Funding Sources

#4

This is a public forum… You should blur out identifying information in the screenshots above. Good luck!

1 Like
#5

Yeah… thought of that… but then what’s the worse that’s gonna happen… someone hacks into my Fiverr account or what?..

Thanks anyway

Meanwhile, any help from you on my issue?

#6

You see that Payoneer logo on the top left ?! just below it there are two titles : Activity & Receive, click over Activity and a submenu will appear, click view transactions, screenshot it and send it to CS. Please do not share these screenshots in public as nikavoice has just advised too.

Edit: Funding Sources will be found in the same Activity submenu too.

Regards

1 Like
#7

Great, Thanks… Mods have put my post on check… Thanks all … I hope I get to end of the matter.

1 Like
#8

No worries, some procedures require further information and ID verification, and it’s done just once. Fiverr Customer Support always respond fast.