michael78781 Posted February 8, 2017 Share Posted February 8, 2017 Have any of you seen a percentage drop for Orders Completed? I have completed all orders and I am usually at 100%. It suddenly dropped to 92%. I think this happened to me once before and it was a bug. Just wondering if anyone has experienced this today. It just happened this morning.Thanks everyone!Michael Link to comment Share on other sites More sharing options...
freedomrun1 Posted February 8, 2017 Share Posted February 8, 2017 Yes, I’m having this issue. Dropped to 86% from out of the blue. Never happened before. Link to comment Share on other sites More sharing options...
michael78781 Posted February 8, 2017 Author Share Posted February 8, 2017 Yes, I’m having this issue. Dropped to 86% from out of the blue. Never happened before.Crazy! Okay, thanks for letting me know. I just submitted a support ticket to Fiverr! Link to comment Share on other sites More sharing options...
miiila Posted February 8, 2017 Share Posted February 8, 2017 Weird, I did have the response rate bug and I definitely know the numbers of those random drops that had hit me were exactly 92% and 86%. Seems the bug now found out that other rates taste good too. 😕 Link to comment Share on other sites More sharing options...
freedomrun1 Posted February 8, 2017 Share Posted February 8, 2017 Crazy! Okay, thanks for letting me know. I just submitted a support ticket to Fiverr!I have already got in touch with CS, let’s see how it goes…@miiila, the response rate bug… well, I stopped paying attention to it. Suddenly, it drops with no justification whatsoever. CS has fixed mine two times, but it just keeps happening anyway. And since it doesn’t seem to have an effect on my gigs…The completion rate, however, may be a different case. Link to comment Share on other sites More sharing options...
onyourservice1 Posted February 8, 2017 Share Posted February 8, 2017 Yes the same issue I ll sign my ticket today Link to comment Share on other sites More sharing options...
frank_d Posted February 8, 2017 Share Posted February 8, 2017 same here. dropped to 97%.is it a bug, or did Fiverr change some attributes to better reflect mutual cancellations?? 😈 Link to comment Share on other sites More sharing options...
nabz053 Posted February 8, 2017 Share Posted February 8, 2017 Same with me. Dropped to 94 %. I was always on 100% Link to comment Share on other sites More sharing options...
deesajn Posted February 8, 2017 Share Posted February 8, 2017 Same here, 85% (from 99%). Link to comment Share on other sites More sharing options...
frank_d Posted February 8, 2017 Share Posted February 8, 2017 guys, it’s not a bug:Fiverr CS got back to me and had this to say:"Hi ,Thank you for getting in touch with us. The Order Completion Rate you are currently seeing is the correct rate from the last 60 days. The rate also includes all cancellations, including mutual cancellations. Now, I understand that this might be a bit of a shock, but please keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratings. It’s to help you track your account progress on orders and account.If you have any questions, please let us know." Link to comment Share on other sites More sharing options...
freedomrun1 Posted February 8, 2017 Share Posted February 8, 2017 same here. dropped to 97%.is it a bug, or did Fiverr change some attributes to better reflect mutual cancellations?? 😈I bet they changed something and we’ll have to deal with it.I checked my analytics page and there’s this: https://i.gyazo.com/91c4051557f3e55d7bf4200388abe610.pngSo, yes, something is not right. Link to comment Share on other sites More sharing options...
freedomrun1 Posted February 8, 2017 Share Posted February 8, 2017 guys, it’s not a bug:Fiverr CS got back to me and had this to say:"Hi ,Thank you for getting in touch with us. The Order Completion Rate you are currently seeing is the correct rate from the last 60 days. The rate also includes all cancellations, including mutual cancellations. Now, I understand that this might be a bit of a shock, but please keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratings. It’s to help you track your account progress on orders and account.If you have any questions, please let us know."Yep, there it goes… Link to comment Share on other sites More sharing options...
deesajn Posted February 8, 2017 Share Posted February 8, 2017 guys, it’s not a bug:Fiverr CS got back to me and had this to say:"Hi ,Thank you for getting in touch with us. The Order Completion Rate you are currently seeing is the correct rate from the last 60 days. The rate also includes all cancellations, including mutual cancellations. Now, I understand that this might be a bit of a shock, but please keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratings. It’s to help you track your account progress on orders and account.If you have any questions, please let us know."keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratingsYea, but:Order completion impacts your business. Link to comment Share on other sites More sharing options...
michael78781 Posted February 8, 2017 Author Share Posted February 8, 2017 keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratingsYea, but:Order completion impacts your business.Yes same! https://dl.dropboxusercontent.com/u/12154648/Analytics.JPG Link to comment Share on other sites More sharing options...
frank_d Posted February 8, 2017 Share Posted February 8, 2017 keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratingsYea, but:Order completion impacts your business.preach! So don’t freak out as buyers cannot see that metric, but at the same time, if you keep offering mutual cancellations, your gig will start to lose its placement on search results.hmm… Link to comment Share on other sites More sharing options...
drashkos Posted February 8, 2017 Share Posted February 8, 2017 Same here - from 100% to 95% - on analytics page is 1%. Link to comment Share on other sites More sharing options...
catwriter Posted February 8, 2017 Share Posted February 8, 2017 Thanks @michael78781 for the alert and @frank_d for the explanation!Mine is at 98% now, because of one order cancelled by Customer Support (the buyer was accidentally charged twice for the same order, so one got cancelled). So, with the “Order completion impacts your business”, are we to be punished for Fiverr glitches, too? Link to comment Share on other sites More sharing options...
michael78781 Posted February 8, 2017 Author Share Posted February 8, 2017 preach! So don’t freak out as buyers cannot see that metric, but at the same time, if you keep offering mutual cancellations, your gig will start to lose its placement on search results.hmm…Yes, but a few cancellations should not drop orders completed that much. Not freaking out 🙂 Just want to confirm others are noticing the issue. I am sure Fiverr support will have more insight on this. Link to comment Share on other sites More sharing options...
michael78781 Posted February 8, 2017 Author Share Posted February 8, 2017 Thanks @michael78781 for the alert and @frank_d for the explanation!Mine is at 98% now, because of one order cancelled by Customer Support (the buyer was accidentally charged twice for the same order, so one got cancelled). So, with the “Order completion impacts your business”, are we to be punished for Fiverr glitches, too?Hopefully it will not affect our search rankings if it is indeed a bug. Link to comment Share on other sites More sharing options...
frank_d Posted February 8, 2017 Share Posted February 8, 2017 Thanks @michael78781 for the alert and @frank_d for the explanation!Mine is at 98% now, because of one order cancelled by Customer Support (the buyer was accidentally charged twice for the same order, so one got cancelled). So, with the “Order completion impacts your business”, are we to be punished for Fiverr glitches, too?@catwriter seems like there’s no discrimination between legit cancellations and sales gone south, “let me save myself from a bad review” type situations.I remember when Fiverr implemented the mutual cancellations tool back in the day and they kept telling us:“those are perfectly safe, and we will not count them towards your gig’s standing” Link to comment Share on other sites More sharing options...
frank_d Posted February 8, 2017 Share Posted February 8, 2017 Yes, but a few cancellations should not drop orders completed that much. Not freaking out 🙂 Just want to confirm others are noticing the issue. I am sure Fiverr support will have more insight on this.umm, I just posted what the official response from CS was. this is not a bug. Link to comment Share on other sites More sharing options...
michael78781 Posted February 8, 2017 Author Share Posted February 8, 2017 umm, I just posted what the official response from CS was. this is not a bug.@frank_d They already responded and said this is not a bug? Link to comment Share on other sites More sharing options...
frank_d Posted February 8, 2017 Share Posted February 8, 2017 @frank_d They already responded and said this is not a bug?did you miss my post? I quoted Fiverr’s rep.It’s not a bug. Link to comment Share on other sites More sharing options...
catwriter Posted February 8, 2017 Share Posted February 8, 2017 @catwriter seems like there’s no discrimination between legit cancellations and sales gone south, “let me save myself from a bad review” type situations.I remember when Fiverr implemented the mutual cancellations tool back in the day and they kept telling us:“those are perfectly safe, and we will not count them towards your gig’s standing”And then we get:Orders Completed 98%High performing sellers in Writing & Translation complete 100% of their ordersGreat, thanks, and how am I supposed to complete 100% of my orders if there’s a glitch? 😛 Somebody didn’t think this through, it seems. Link to comment Share on other sites More sharing options...
frank_d Posted February 8, 2017 Share Posted February 8, 2017 guys, it’s not a bug:Fiverr CS got back to me and had this to say:"Hi ,Thank you for getting in touch with us. The Order Completion Rate you are currently seeing is the correct rate from the last 60 days. The rate also includes all cancellations, including mutual cancellations. Now, I understand that this might be a bit of a shock, but please keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratings. It’s to help you track your account progress on orders and account.If you have any questions, please let us know."guys, it’s not a bug:"Hi ,Thank you for getting in touch with us. The Order Completion Rate you are currently seeing is the correct rate from the last 60 days. The rate also includes all cancellations, including mutual cancellations. Now, I understand that this might be a bit of a shock, but please keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratings. It’s to help you track your account progress on orders and account.If you have any questions, please let us know."here you go @michael78781 Link to comment Share on other sites More sharing options...
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