Okay, long story short, I have a buyer who recently said in their order details that they wanted me to send pictures being used in some of the web page links which they had sent me to reference in their article. This buyer didn’t pay extra for the delivery of images and I didn’t notice this detail until starting work on the order itself today.
In either case, I can not send images from existing web pages which I do not have the right to use or distribute for what I consider pretty big copyright issues. In this case, I delivered the order without images (and the buyer had only paid for writing anyway) with a message explaining the copyright issue.
This buyer then rejected this delivery on the basis that they need the images but said that I could send URLs to the images in question on the reference websites and rather than copy these images, they would create their own.
Now as far as I am concerned I can’t do this either. For me and (I think) a legitimate legal perspective, this is still like me delivering work with the presumption that a buyer can use such images and that they have paid me for the privilege to be able to do so. In tis case, I just spent the past half hour sourcing royalty free images with the necessary rights to be used commercially (for free) sent these and explained all of the above in my delivery message.
The thing is, I can kind of sense that the buyer isn’t going to be happy with this, especially since I have just turned down a request by them to write two 8K word articles on the basis that I simply don’t have the time to write 2 ebooks about subjects which can’t really be stretched into 8,000 words on regard to the subject matter.
Anyway, would you see what I have done as a good compromise? Moreover, what would you do if this order is rejected again on the same basis?