So I finally improved my cancellation rate. Then came the $5 buyer from hell.
Ordinarily when I get the kind of vibe I got from this one I would have immediately cancelled the order but this time I did the whole nine yards he insisted on, only to be met with one revision request after the next ( “I don’t like it, this is fake, not happy” were the reasons). I NEVER get revision requests. I never have those kinds of things said to me.
I saw this coming since his name, his real name, is a name from a certain country some sellers dread, and his fiverr name and picture and location are U.S. and not a match for his actual name.
He did not read the gig description. He did not read the messages I sent about how the gig works. He did not answer one question I asked about what was wrong.
He disappeared when I caved and sent a cancellation request so customer support had to do it.
Now my cancellation rate is back down along with number of orders. This was done deliberately by a demented buyer.
Customer support was apologetic. But this is outrageous to be punished for this kind of behavior by a buyer.
This was an outright attack on me and my business. Fiver compounds the problem by punishing sellers.