So just got to get a rant out, cause I am pretty upset. I just completely a custom order. I did an original animation from scratch 30 seconds long doing over 700 frames and 2000 keyframes. The buyer has partners and I’ve been creatively showing samples as the process was moving along, explaining and communicating each step. Showing samples of rough draft as it was progressing, getting the we like it, and its good etc… When I delivered the final product… I was told in a sentence, the partners don’t like it. it took me over 70 hours of actual work…(Animating is no easy process) I communicated through out the whole process, was getting the A okay! I just retained my composure, and calmly apologized, and told the buyer I’ll refund them and cancel the order. After I initiated the cancel, I was told… That they didn’t like the background, and that the animation was to long… I am just shy of level 2… I didn’t want to drag this out, because I knew at the end for me there would be no happy ending, so instead of even going that route… I just cut to the chase. I politely exclaimed not to use the video, as its not paid for, and left at it that. sigh I had my red flags from the get go, but… Live and learn! Just upset, I spent so much time on working not only to get compensated, but not even an acknowledgment that, hey we knew you were working on this, because you’ve been in communication for the past 2 weeks with us.
At the same time, I am not going to completely be sour over this, I didn’t get paid for my work, and spend time I could have been doing work, I would have gotten paid for, I did push my self creatively, and gained a lot of experience in the process. Trying to look at the glass half full.
I don’t know, just feel upset. I know some might say, I should have not refunded, but my choices span between buyer leaving a bad review, where I am so close to level 2… Buyer contacting CS… Either way, I wasn’t going to put any more work into it, because all the “issues” they did not like could have been communicated explaining those are things they want, when I was telling them what I was doing and even showing.