I had this recently, although I hadn’t started the work. 3 days left on a 5 day order I got a PM from the buyer asking politely for an update, to which I informed him that delivery is up to 5 days.
Within 24 hours the order was “Cancelled by Support”. I thought he’d grown impatient and did something to have the order cancelled, which was alarming as I didn’t think support would cancel an order due to customer impatience.
Anyway I contacted support and asked for clarification. As I was waiting for a response, I get a PM from a brand new account and different username and it was the customer claiming that Fiverr had, for some reason, banned his account and he wanted to proceed with a new order. He claimed he was absolutely clueless as to why they’d done this to his account.
As I was responding to him, support answered my ticket and said the customers account was blocked hence the cancellation. I told them he’d created a new account and was asking for a new order. Was I cool to allow a new order? Moments later they killed his new account and advised me definitely not to deal with him if he tried again.
First time I’ve had that - Was genuinely unsure if they were OK with dealing with buyers after being banned, as you hear some sellers getting their accounts removed and yet are allowed to “start again”. I guess it comes down to what the offense is.