Fiverr Community Forum

Having bad experience with Fiverr Support Team

Dear Fiverr team,

I wanted to let you know that I had submitted a support ticket about a month ago (approx.) I got auto-generated response from Yoav which said I’ll have to wait upto10 business days max as fiverr team is busy with other reports. I didn’t mind that. Usually, my support requests are answered within 24/48 hours. But this was not answered at all. When I checked back after like 9-10 days. I found no response so I made a reply to put a reminder. After a few days, I found my support request is auto-marked as solved, which was and is not true at all. I re-submitted the same ticket as new. The same happened.

As you already know, the deals are made in first 30 minutes of the project discussion in the freelancing market. Such behavior from fiverr team is never expected. Thanks to my client for being much supportive and co-operative. As he agreed to continue without getting our issue resolved.

The purpose of creating this topic is to seek the attention of fiverr team and, not to de-motivate any user or show hate towards fiverr. I’ve been working on fiverr since 2k17 - as part time. I enjoy being a part of this community.

Regards,
Assadullah Shaikh.

1 Like

Fiverr CS doesn’t check the forum.

It isn’t my concern. I wanted to inform Fiverr management about this and they definitely do check forum. Not necessarily CS. Fiverr Team all inclusive can read and convey the message to its innovative dept. :slight_smile:

Fiverr CS is terrible.

They do not really care unless you are paying Fiverr or might do in the future.

They have scammed me multiple times before as well, because buyers had initiated cancellations through customer support, despite them leaving a positive review, a tip and the work being completed correctly. They don’t even check the work and just say “it was not completed to the buyer’s requirements”.

Also, they do often mark tickets as “solved” because they do not want to get involved. I tried reporting one of the CS staff team members for this (after marking my ticket as solved 10+ times with no response), yet they said they would “Look into it and file a report”. I recently got a response from the reported person a few weeks later.

They do not care about sellers really. They do sometimes copy + paste the same response, but nothing very good really ever comes out of Customer Support. I think I have only had 1 good experience with them.

Sorry if this seems rushed, just thought I would mention it while I was here. I would love to try and get the attention of Fiverr’s main team, so they can apply the correct reforms to the CS team.

Kind regards,
Flash

Fiverr customer service or employees are not here “checking the forum” for complaints, compliments or anything else. If you have a complaint or issue with your account or Gig, you have to contact them directly. If they do not answer or do as they did with yours and just close the ticket, you have to submit a new one. Don’t make a ton of new tickets though - since they closed the last one, you can bring it up again. Sounds like you fixed your own problem back in November though and do not need their help.

Again, Fiverr “management” is not here in the forums reading the Ranting Pot.

GG