I did some content work for a graphic artist who specialized in layouts, wayyyy back in November. He found me off Fiverr (username search, I guess?) on gmail to ask if I still had copies of the work I’d done for him. Apparently, a client of his had ordered a party-club flyer…you know, the ones that are like “Such-and-such Bash at Club Overrated! DJ Has-Been Reality Show Actor!” with the date, site, email, phone info at the bottom for tickets.
Well, apparently, the customer had asked him to add that contact info in at the last minute and went through the chat to do so. He sent three lines, one after the other, and the auto-system flagged all three lines separately as the two of them attempting to share contact info. System read it as 3-strikes-you’re-out and shut down my client’s account. All he got for his troubles was an ESL-mangled “answer” from CS about how there was no repealing the decision because he violated TOS and he would have to wait 90 days to get the money in his account.
I’m really angry for him. I get why the automated system did what it did, but that’s just sheer laziness and incompetence on the part of the CS rep. It would have taken 30 seconds to figure out what happened by reading the chat (he shared screenshots), but I guess they can’t be bothered.