Hello, did a mistake of creating 2 accounts which 1 was blocked


#1

Hello, did a mistake of creating 2 accounts which 1 was blocked ,and the information reaching me was that , i’ll get my funds back in that blocked account but have been contacting support from the email but no reply ,countless of mails has been sent without a single reply.please what can i do?


#2

You should be able to withdraw your money after 90 days.


#3

its more than 90 days but no reply .my account was disabled around january month end


#4

Did you open a support ticket or was this all through email? Perhaps opening up a ticket could be more helpful?


#5

it was all through email that account has been disabled .i did not have access to login again not to talk of raising a ticket .


#6

Yes, but you clearly have an account that you’re using to access the forum. Why not use this account?


#7

Am afraid this account might be disabled again, i don’t wanna risk it .


#8

open a support ticket then apply for withdrawing.


#9

You could try explaining your mistake, say that you didn’t realize that it wasn’t allowed, and that you want to start over anew. If they were really going to punish you, wouldn’t they just have disabled both your account at once?


#10

OKAY,Thanks a lot for your response


#11

OKAY,Thanks a lot for your response ,i’ll try that.