Fiverr Community Forum

Hello I made an order and fiverr cancelled it and disabled my account

How do I get my money back as a buyer?

1 Like

By submitting a ticket to Customer Support and asking for it.

Your account doesn’t look disabled, though. It’s still on Fiverr.


Account is january71

And when was the account january71 disabled?

Just today. Can I recover my money back? Do they give a refund for buyers money into bank if account was closed?

Did you violate ToS by having two accounts?


Considering that your goodday7289 account was created in August 2020, you have violated Fiverr’s Terms of Service by having more than one account. That’s probably why your january71 account was disabled.

You will have to ask Customer Support.

That’s another question for CS.