Firstly, hello and welcome to this great community of freelancers, small or big business owners, sellers, buyers, others and the various mixes thereof! So nice to see you here!
But now in medias res, so you can soon go back and do/get done what you came here for - Gigs.
Seller or buyer, your #1 mandatory read: Fiverr’s Terms of Service (you accepted them by signing up, after all, ya know).
You´ll mostly find them referred to as ToS or TOS here, the reason being that they have to be referred to in the forum incredibly often, because nobody read them. Nobody? Not quite! One small village inhabited by indomitable Gauls read them (P. S. That´s just a rumour, don´t believe everything you´re being told, either on the forum or elsewhere).
Anyway, they are important, trust me, breaking ToS, even ‘accidentally’, can get your account suspended, banned, sometimes with, sometimes without warning and ‘But I didn´t read the ToS!’ is no good or valid excuse, as most of you should know and the others know now.
So, just read them, I promise it won´t hurt as much as with other ToS, Fiverr did a great job of making them comparably short and easy to read and even in a big enough font that most of you won´t need to zoom.
Your next important read: the FAQ. Yeah! Right! There are FAQ which will tell you much if not everything about not just but also the technical workings of Fiverr, they are incredibly helpful and can and probably will save you a lot of time and dismay, if you take the time to read them, before you really get going. Yay!
FAQ (with submenu for Basic Buyer/Seller FAQ to save time, plus more extremely useful info)
Now, as you know that Fiverr page already, I´ll leave you to browse more of the links on the left sidebar there for more valuable information, or the Fiverr Academy or Blog
or to relax with fun or find Fiverr-useful enlightenment with further forum reading
or to post your very own forum thread here in New User Intros and say Hi!.
P. S. There are Forum Rules & Guidelines too, might save you future embarrassment.
One more thing, this forum is a userforum and totally useful, but ‘only’ sellers and buyers like you post here (yes, even the forum moderators are sellers/buyers and their posts, unless otherwise noted, express their own personal and not Fiverr’s official opinion).
The forum may or may not be monitored by Fiverr staff, but either way if you´re looking for someone ‘official’ or have an issue that´s impossible for ‘normal forum users’ to help you with > Customer Support.
Have a great time, do or get awesome Gigs and may
the Force common sense and healthy scepticism and your enthusiasm be with you.
Sadly, another P. S. seems needed, so, if you were too lazy to follow above link to the Forum Rules, here one short but important quote:
Contacting other users, moderators/admins by private message/inbox is not absolutely disallowed, but unless invited it is considered a breach of etiquette to do so. In particular, do not contact other users to ask for sales, mentoring, profile or forum help, etc. We recommend that you contact other users only if they invite it and realize that the user may report you for spam. There are times that users may have good reason for making contact off-forum, just take extra-special care in doing so.