Fiverr Community Forum

Help - about a buyer refuse to cancle

Hi
I have a buyer that payed only 5$ for a detailed illustration work., on which i ask 15-25$
I asked him to add 5$ (which is realy cheap) because he said he has a low budget…

He ignored it by saying: " do it, it is fiverr anyway… When will it be ready?" etc.

I sent already maybe 4 cancellations to him, but he keep decline them!!
I never had someone like that!

I don’t know what to do…!
Fiverr system don’t alow me to cancel and refund "at the moment"
Is there a direct mail to get fiverr help personaly?

Help!

Contact customer support. Do provide them proof of the cancellation requests by taking screenshots of the order page.

Fiverr chat is available from 9 A.M. U.S. time. They usually help quickly.
If not then you can open a support ticket.
They’ve helped me cancelling such orders before.

found the way to add a ticket, thanks!