Hello, Everyone. I just joined because I have a HUGE problem with fiverr. 5 years Ago I joined fiverr and until today I have been a level 2 seller with a perfect 5 stars rating and with 3k+ orders completed. This month, however…
2 Weeks ago I received a warning telling me that I have supposedly delivered an empty order and that I was receiving a warning that time but that I shouldn’t do it again. I didn’t pay attention because sometimes I receive tip orders on which the buyer only wants to give a tip after I update their deliveries for free after 1 or 2 months of completing the original order so they create those orders as a tip for my kindness. So I thought that was the problem and decided to not accept any tip orders to prevent issues. However, I just received this notification in fiverr saying that my account has been demoted from its status and now I’m not even level one because today I again delivered an empty order. and I WHAT???
Yesterday. I worked as any other day and I delivered all my orders from yesterday, and today I did receive a notification about a buyer telling me that the delivery was empty. However, I did upload the delivery and the order was working just fine. I made the upload again and I assumed it was just a glitch because I don’t know if anyone else has noticed but since they updated the chat system is COMMON that attachments sometimes don’t go up. I never had an issue uploading myself but at least 3 times a week a buyer opens an order and SURPRISE!!! The requirements are empty because their file didn’t upload. The same with the messages in the new chat system.
The thing is that my account is suspended after all my hard work. and I really need it. I am in charge of my whole family because I am Venezuelan and my family just don’t have a way to produce money in Venezuela. I am in charge of 11 people. I have worked hard for the past 5 years. I never took vacations and worked on my birthdays, December 24 and 25, January 1st. I have always been there working hard to maintain my 5 stars to protect my family and now I just lost everything to a glitch in the site. I have already contacted customer support through mail (I don’t know if you guys noticed that the site for customer support never worked again) and I am waiting for their reply. Meanwhile, they have canceled all my pending orders.
I just came here to find help. I would like to know if anyone else has experienced.
Empty requirement orders. (A buyer places an order and their requirements are empty but they think they attached them)
Sent a message to later discover the message never reached your seller/buyer.
A warning saying your account was flagged because you delivered an empty order even when you did upload the completed work.
A hack attempt. (This past month 4 people have tried to hack my account sending me virus disguised as order requests)
I would appreciate if you could share your experience with me so when customer support replies I have proof that I am not the only one victim of the glitch and that what they did to me is unfair.