Hey Forum users! I hope everyone is doing OK in the current circumstances?
Please weigh in with your opinion as to what I should do with my situation below;
During the night a buyer submitted an order on my gig without first speaking to me (personal pet hate but not against any rules) and requested my basic gig, transcribing audio into a blog post. The basic gig covers up to 500 words; however, the actual length of what has been requested is nearly four times that with the transcript being just under 1900 words.
Do I (A) respond to buyer and say that they have misordered and that what they need to purchase and request the correct cost?
(B) report to Customer Care and ask for a cancellation that won’t go against my figures as the buyer didn’t order the correct gig and has really underordered?
© do the project anyway, ask them to contact me in future and hope they get the idea?
Mystery option D, something I haven’t thought of?
I thank you all for your comments and opinion