Fiverr Forum

Help? Buyer demanding what is not offered in description


#1

I review Kindle books. In my description I stated that I would give an honest review. Nowhere do I say I will give the book a 5 star review. The buyer is demanding modification to increase my rating to a 5 star. I am unsure how to proceed. It is unethical in my opinion to give his book a 5 star when it clearly does not deserve it. I was already being liberal with a 4 star. The author believes that all emotional trauma comes from bad parenting and that the solution for depression is to basically “let it go”. Do I accept a bad review or disputed gig and stick to my ethics? Can I report him for demanding something that is not included in my description when he chose to hire me for the review? How do I proceed in this?


#2

Buyers of reviews assume since they are paying that you are offering a 5 star review no matter how bad their book is. It’s hard to be honest when you are taking money for the review I would venture to add. I know you say “honest review” but they ignore that and feel you are a paid shill for their lousy book.


#3

It is against the Amazon Terms of Service to post any review that you get paid for. My suggestion would be to offer the buyer a refund, remove the review, and don’t do them on Amazon anymore. If you want to write reviews that a buyer can post on their own, or you want to critique a book, or review it on your own blog - that’s all fine. Posting reviews on Amazon for money is not.

Since those reviews are against the ToS of a 3rd party site, they are automatically against Fiverr ToS. Depending on which support rep you get, that could make it difficult to get support for a ticket through Fiverr. It is against the rules for the buyer to threaten you so you may get them to help you based on that, but it’s a difficult situation due to the rule issues.