Fiverr Forum

Help! Buyer requested email!


#1

It’s been a couple of months that I am working here. Just now I have got a new order from a customer where they provided their email and requested me to deliver the work through email. I have read about not sharing emails and not contacting buyer outside of Fiverr, So I have mentioned it to the buyer that it’s against tos and boom “I got flagged”. Also, I don’t know what to do about delivery. The buyer asked for it within 2 hours and they seem to be signed out after submitting the order. I need to ask about some details of what needs to be done too.

It will be much appreciated if someone can help me with what I can do now!!!


#2

You are correct, the work must not be delivered through email. Don’t worry about the flag: CS will read your answers to the buyer, determining that your conduct is correct.
A request of a delivery in two hours, without providing clear instructions, smells of trouble. Personally I would cancel.


#3

Thanks for the reply. Won’t I need buyer presence for mutual cancellation? Won’t it hamper my gig ranking? 42 mins left of 2 hours and I am panicking.


#4

As far as I know, no. You have to wait anyway, and the buyer can eventually refuse.
The point is that the order should have a duration of 24 hours at least.
Yes, the completion rate would be affected.

To sum up, the buyer:

  • asked for something that is against TOS
  • asked for an almost immediate delivery
  • then disappeared without answering to essential questions

#5

Thank you for your kind replies.

It was an offer through buyer request. My service is recreating vectors so some buyers request urgent delivery.


#6

If you promised a delivery in two hours (in other words if your offer states that you will deliver in two hours) you have basically created a problem by yourself.


#7

If I submit there won’t be a problem right? I already created several version :sob::sob: with/without background (There were 2)


#8

If you have already done the work and that (crazy) deadline is not over, you can deliver. After that the buyer can either request a revision or cancel.


#9

buyer is online now. Thank you for all the help :smile::blush:


#10

Good luck :four_leaf_clover: judging by your portfolio your Gig is very good.