Hello Fiverr family,
I need advise on how to handle a buyer. A buyer ordered my transcription gig without contacting me and gave laundry list of requirements that were outside the scope of the gig. That was the first sign of trouble. 2 days down the line the buyer requested that i send an update to him. That he wants to see the work i had done so far.
I asked why the buyer is making the request. The buyer said that he wants to know if i am doing a good job so that he will know whether he should cancel the order or not.
I sent the work i had done to the buyer and informed the buyer that i had stopped work and asked if i should continue with the work.
The buyer said i should continue with the work. I delivered the transcripts 2 days ahead of time. The next thing the buyer opened a dispute that he wants to cancel the order. His reason is that i used transcription software and i breached confidentiality and threatened to report to CS.
Please i need advise on how to go about this