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HELP, can't download a .png file or .ai file!

I purchased a gig to make a t-shirt design amd the seller sent me both a .png and .ai file but neither seems to work. I installed a .ai viewer but that only gives me a blank view. The png isn’T working as well. When I clicked on it, it sent me to a webpage saying that it wasnt working. HELP I have a deadline!!

Are you sure you are opening it from a download and not from Preview?

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I think so. It said the order was done and he attached the files. I just cant download them ;__;