Hello Guys, what do you think is causing the Help & Support to take extremely long before responding to request?. I’m a new seller on the Platform and I just created a new Gig which was active by the way but I couldn’t find it in search results which led to me check it’s Status on the seller self help center and I saw that the Gig is active but needs some review from their side before it can start displaying in search results I contacted the support center but ever since I’ve reached out to them, I only got a response from a bot and nothing more after that and the Gig is still the same (Going to more than 5 days now : ).
Welcome to the Fiverr forums.
You said you’ve checked in the Seller Help Center? That means you’ve read this, correct? https://www.fiverr.com/support/articles/360011028318-Managing-your-Gigs
Regarding Customer Support, they’re roughly about 2 weeks behind, from what I’ve read here on the forums.
Two weeks behind is a lot, specially if CS aren’t working to towards closing this gap soon.
The replied to me on the 5th day for the same issue, but my gig got back in search after 4 days only (1 day before CS replied)
I have not verified, but there was mention here on the forums that the Fiverr headquarter location was in the midst of another stay-at-home lockdown. And not everyone is capable of work-from-home.
Thanks for responding. But that’s quite sad
Yes I have read it but seriously 2 weeks is too long