Please I need your advice on what to do.
I ordered a White Board Animation video from a seller who said it will be delivered in 24 hours. At the time of delivery, instead of delivering a video, he delivered a JPEG image telling me he has issues with network and he will deliver it soon. That was on 4th September. I did not accept the project and so I ask for revision, requesting that he sends the video I ordered for. Since, then he keeps promising and failing. I tried canceling and he refused to accept the cancellation. I have tried contacting customer support and its now over 72 hours and I do not have a response from customer support. My website project, which I am to use the video for, is being delayed. The seller is not responding. I have been using Fiverr for several years not and I have never had an issue like this…Customer service is not responding at all. What do I do?