I live in the province of New Brunswick, Canada and have submitted my driver’s license, which is a government issued photo ID and is allegedly accepted by the site, for verification. Imagine my surprise when I received an email saying I did not upload a supported ID type, since a driver’s license is the first supported ID type on the list.
So, I contact support. Their proposed solution is for me to upload a license from a different province to verify my identification. You cannot legally obtain an identification from a province you do not reside in, so it is quite a ridiculous and shocking suggestion.
I have 2 active gigs and have completed 7, I have about $300 pending right now that I am not going to be able to withdraw because of this. I am in panic mode right now and very, very upset with Fiverr in general. It seems so great, but now I feel like they’ve made their money for commission off my work and are just going to pretty much tell me I am out of luck unless I break a federal law for a fraudulent ID.
Is anyone here from New Brunswick? Or does anyone have a way around this? Is there anyway to contact someone higher up in support, as I am not even talking to a team lead, just an agent. I do not have a passport and they take quite a few months to get, so even if I get one my time to verify will have run out.
Thanks in advance from a confused and frustrated Atlantic Canadian.
It has been escalated further to the right department. I am hopeful that it will get resolved soon, because I really do enjoy Fiverr’s interface and have found great buyers so far. It would be a shame for this obscure ID issue to get in the way of continuing to sell here.