Fiverr Community Forum

Help, I'm confused

I don’t in what’s happening, my response time keeps increasing without getting any message. It increased from 2hrs to 4hrs and now it’s at 5hrs
What can i do?

2 Likes

Respond to every message within 24 hours, even spam. Fiverr says that spam will not count against your response time, but many on the Forum have found that is not so.

All you have to do is unblock the spam, reply, “No thank you.” or even with a (.) and the report the user.

That’s the problem, I didn’t get any message at all

Hey , I also facing the same problem .If any message received i respond within 1 hr but my response rate not changed :(.

You can contact with fiverr support team.