Righty ho… I have a buyer from hell at the moment & here’s a brief synopsis:
Buyer orders a $50 promo video with a $10 extra for 1 - day delivery. I delivered the work and the buyer requested an extensive round of revisions. I completed the revisions and redelivered. Immediately, the buyer then says, I got a video like this for $10. Please cancel and refund my money.
Needless to say, I am furious about this. In this case, I said no, pointed out that I am familiar with this buyer/scammer tactic, and that should the buyer cancel, they would have no right to use any content provided by me anywhere online.
The buyer then starts bombarding me with messages, calling my work not worth $60, not at all what they wanted, and sends me a video file which they have received from another seller for $10, to show how my work is not worth any more than theirs. (It was awful).
At this point, (because the buyer was being very passive aggressive) I flagged their message and informed them that I since their behavior was now in breach of Fiverr’s TOS, I would not be engaging in any kind of further discssion. Then the buyer sent more messages saying the likes of “TOS my A** (rude word for bottom).” And I just ignored these.
Now, however, the buyer has returned asking me to make one more amendment to their video. If I do this, they say they will leave a 5-star review. - And this is where I am a bit nervous.
I NEVER ask for reviews. In fact, I would like to say. “I will be happy to provide this revision FOC, however, i would also be happy for you to rate this order exactly as you feel inclined to. If you have had a poor experience, simply state this.”
However, I have a few worries:
- The wording of this buyers messages so far has been very manipulative. They are implying things like I am agreeing that my work has not taken me any time and is below par when I have said nothing of the sort.
- The way the current message is worded makes it sound like I am requesting a 5-star review and holding the buyer to ransom for that with this revision (Which I am certainly not)
- I know that if I say anything about reviews, (i.e. please review honestly) the message will likely get flagged for review by Fiverr and… Well, since robots read everything…
- If I say nothing and redeliver this order with the requested changes, it looks (because of how the buyer has worded their message) that I am guilty of review manipulation (AND I AM NOT).
So what do I do???