So, I submitted an order on 11/6, to a designer who’s gig says “5 Logo design concepts in 10 hours”…well,to receive the initial drafts it took about 23 hours not the original 10 hours she had stated in her gig post. I let it pass…I look at the images and she literally used the SAME image I provided as INSPIRATION off of shutterstock with legit only a circle around it and my company name. NOW, I didn’t pay anything ridiculous at all and all I wanted was a lion head concept and I told her she had creative freedom to do whatever and the type of font I liked and what colors. Well…I obviously request a modification, as for copyright reasons I did not think this was acceptable. I was specific and this time around sent her TWO images for inspiration (we’re going now on day 2) her responses took HOURS ( her gig post said for PREMIUM package which I paid for, you get VIP support) VIP support…my ASS. Replies took no less than 3 hours, sometimes 9 hours. I was and am dealing with a timeline. Anywho, finally I get 3 logo concepts, not 5 as her ad said and well they were decent, still not sure if they’re unique but hey, at least they aren’t copy and paste my original image. She adds a little note “Dear here is your work if you need changes please reply and please give me 5 stars i will give you 3d mockup,
Thanks!” I accept it and it marks order complete. (note: this 3D mockup she offered for a 5 star review, was already included in the package I paid for so I don’t get it) NOW, this is my first fiverr experience and well I expected the rest of the package as she had outlined, after several hours, I messaged her and said “when should I be expecting the rest of the files of the package?” She never replied. About 3 hours later I write, a little more upset and asked her to please supply me with the files, and finally like 9 hours later, I receive them. Now, i’m not a graphic designer and i’m not TOO tech savvy so I tried to muddle thru the files in the folder and make sure everything is there. But some files I cant open (i’m guessing I don’t have the proper software) now, is there anyone that can look at the file folder vs the gig package and see if all items are there? I don’t want to interact with the designer as there was a language barrier and I feel she won’t understand or, even reply. She never really addressed me much or write much at all. Please help. I’m considering paying a bit more to have this logo concept ooomphed and be more unique as I’m still unsure if this is actually not an already used image. Hope I made sense! Sorry for the ramble.
P.S. I’ve attached screenshots of the files I received