Today, a client messaged me asking for a service, uploading video content to his website, exactly 400 videos, 1 hour or more each. For 75$ in one day only.
The thing is I didn’t quite understand it first, I thought he was meaning 1 hour or video content for the whole order.
I sent him a custom offer describing so, and he accepted it. Now he just put emphasis on the 400 one hour videos, and I told him there was a misunderstanding, he said that he was clear about it.
I’m waiting for his response about what should we do.
Should I head for the resolution center and ask for cancelling the order!
I need your help!