Fiverr Community Forum

Help Please - Money Disappeared From Account?

I have made a gig, someone bought it for £20. I delivered and the money was in my personal funds, now it’s gone, I have £0 in my funds. I don’t understand where the money has gone or has the seller refunded the purchase?? Please help ASAP - Mia (From United Kingdom)

The buyer may have performed a chargeback. Those are somewhat rare, though.

Best to contact Support and ask them what’s up. Do you know how to reach them?

1 Like

can you provide screenshot??

after completion an order it takes 14 days to transfer money in your fiverr account.


check your earnings, it should be on pending