Fiverr Community Forum

Help please!

Hello all, I signed up for fiverr a few days ago and posted my gig. The gig is not showing up in search and I am not even showing up in search as a seller! I contacted Customer Support and here is the response:
“The service you have offered on Fiverr is not in our editorial focus and guidelines. Due to this, your Gig will not appear in our search results”.

My gig is posted under writing and translation – proofreading and editing and my gig title is “I will professionally proofread and edit 1500 words”

What am I doing wrong? My gig looks like the many others under the same heading. This seems like a mistake to me but how do I fix it?
I appreciate your help. Thank you


Are you sure you published the gig under right category?

Check everything in the gig, pricing, description, gallery - maybe you missed something.

I am willing to help, but I may need more info for that :slight_smile:

Hello and thank you for responding. I checked and re-checked and everything seems to be in order. I am in the correct category and I just cannot figure out the problem. I appreciate your input.


Good news. All is o.k. Your Gig is there. It is alive and well. It is indeed in Writing & Translation, Proofreading & Editing. (I found it by clicking your username in your post above. You can find anyone’s Gig that way).

I won’t post the link here, as that will delay my reply coming through. (Links in Forums have to generally be reviewed before being approved, except in the “My Fiverr Gigs” category of the Forums).

To find your Gig page and its URL, follow these steps.

  1. When logged in, from the Fiverr homepage, hover over your profile name in the upper right.
  2. Click “Selling.”
  3. Click “My Gigs.”
  4. On the next page, on the far right, click on the down arrow.
  5. Click on “PREVIEW.”

Don’t worry if you cannot find your Gig doing a search or surfing through the sub-category your Gig is in. The appearance of Gig’s, especially new ones, occurs on a rotating basis, in all the countries around the world; wherever a Buyer might be.

If you want to see exactly how your Gig page appears to a Buyer, copy the URL for your Gig page, log out, and then paste the URL into your browser’s address bar and hit Enter.

You may want to reply to Customer Support with a polite note that their answer to you was incorrect, and include your Gig’s URL in your message.

Cheers - James

Here is your answer - Search for any gig (as long as it pulls something up in the search , that’s fine) …
Then click the Filter BY: menu at the top right. Filter your search results by “New Gigs” or “New Arrivals” you’ll find it when you search again as long as you set the filter.

The filter option only seems to show up once you’ve used the search and found at least one gig. So search for anything , change your filter to sort by new gigs , and search yours again.

The tricky part?
Convincing someone who doesnt know this to sort their filter to find your new gig.
Good luck … =/

This is why you hire your grandma to make your first sale so it shoves it in the search engine! or something similar

Thank you for your help. I did try what you suggested but it is still not showing even when I use the filter. What should I do at this point especially when customer service tells me “The service you have offered on Fiverr is not in our editorial focus and guidelines. Due to this, your Gig will not appear in our search results” and that is absolutely not the case. Thank you for your help.

Are things sorted out now? I’m thinking there might be a timing issue in regards to the above 2 posts.

No, I am still not showing. Not sure what to do.

The only time anyone should look for their gigs is to see how it looks (re: eye-catching design and so on)l The rest is just… hey ho.

I will not thank you for the earworm.

This is your problem, I searched “proofread 1500 words” and got the following:

New Seller: 1325
Level 1: 330
Level 2: 551
Top Rated Seller: 22

If I search proofread, it’s even worse:
New Seller: 3042
Level 1: 777
Level 2: 1180
Top Rated Seller: 38

What you could do is create other gigs, there’s too much competition with proofreading.

What else can you do?

I understand but when I even search for my own name it says there is no username for samueltutor so I am not even showing at all

Being on the first few pages is not my point. My point is that I am not showing at all. Neither my gig or my username is showing at all on the site. In other words it’s not even activated or indexed on the site.

Nobody gives a shit about your name. From memory if I look up my name nothing happens. Just follow the advice and don’t be bland. Simple. You want to make money not whine, right?

I looked up your name and you are showing. I am not and neither is my gig. Can’t make money if I’m not even visible so yes, I do care. It’s not whining to want to at least be visible on the site. Thanks for your amazing help though. .

OK, I just searched you and you’re right, you don’t show up. HOWEVER. You joined this month. Maybe the search algo hasn’t updated. Also, you need to revisit your profile. A top CA university?

Just wait a bit and make your own amazingness less vague. If your college isn’t UCB or whatever, don’t bring it up. Point is, you’re not paying Fiverr to market you. You’ve just joined. Things take time.

You can care all you like, but it’s on you to go out and get the buyers. You have it easy here compared to other sites here. Soon you can pay for visibility. Or is that greedy?

“I joined yesterday and the site hasn’t featured me prominently yet. This is a scam”.

This is what you’re saying with a filter. No, you’re not on the search page. Yet.

I’m gonna make a whinging gig. I whine so much better than you guys.


The post directly above me has been edited to save face.

Uh-oh! Someone thinks English from Engerland isn’t English!

Don’t be a teed. That’s also UK English, but more specialized, top UoC rando guy. Rando is AUS, btw. Sorry for hitting you with words that don’t come with khakis, boater shoes and popped collars. Yo.

Thank you for pointing out that whine would be a better keyword than whinge, btw. Be sure to check out the etymology bs in MW–I learned something, so might you!