Umm, the browse doesn’t work either. Both the search and browse ask people to submit a request at the end if they didn’t see what they liked, which probably accounts for the skyrocketing requests that are in fact exact matches to Gigs that are already offered (sometimes many are available).
One of the methods I use to check the validity of purchases is to browse/search for the item I was sent to via elsewhere. If I can’t find it except being directly sent to it from somewhere else, I deem it suspicious and do not buy. I (sensibly) do this for security purposes.
Then there’s the fact that the website is -telling- people it’s not there. That’s a problem. If you’re a mechanic and someone stops all your customers on the way in and tells them you are out of business, they will leave. That’s not your fault. In this example, Fiverr is the person telling them you’re out of business.
I agree that people should be responsible for promoting their Gigs. I do that. Someone contacted me and said that they could not place an order. I still have not received an order from them. Will I lose a customer? Did I lose other customers that I brought to my Gigs if they also encountered issues? I also got a notice that a conversation was updated, but there is nothing new displaying. That is just the very latest in a string of bugs that I seem to have a knack for ending up right in the middle of. Something odd is going on with Fiverr. If Fiverr has problems, it reflects negatively on me (and every other Seller). Most Buyers will not differentiate between a Fiverr problem and an artlifeoriginal problem.
No, we should not rely only on the search/browse for sales, but everyone should expect it to work properly the majority of the time, which it does not. Bugs are to be fixed, not defended.