Hey folks, just looking for some sound advice really:
I’ve been a seller here for around 3 years now, have completed over 800 gigs and have lots of repeat buyers, my ratings are great, everything had been going smoothly.
Last week I received a large order from a buyer, the order was delivered, the buyer gave me a 5 star rating and offered me further future work.
The next day, however, the buyer did a complete U-turn after asking me to pay out of my own pocket to host the files externally for a period of time on their behalf. Obviously I refused to do so as this was out of the remit of the work. The buyer then changed tune and stated that I was a swindler and that they wanted a refund and tried to claim that the work had not been completed. Some curt remarks were exchanged to which I stated that the buyer was a “Scammer”. Further to this, the buyer implied that they had sway at Fiverr, stating “You are irrelevant, I spend thousands on Fiverr…we’ll let Fiverr decide the outcome…” A veiled threat I’m sure you’ll agree.
Surely, I thought, surely, Fiverr can see that I have delivered the full files as requested and, aside from some provoked unsavoury comments (repeated more than 20 fold from the buyer) surely, they would see sense and justice in this matter.
They did and agreed that, although my professionalism lacked slightly and that my language and use of words was not very becoming, or indeed professional, that this matter was resolved and I indeed was entitled to the funds as all the work had been completed and delivered…
I go to withdraw my funds today and I am unable to do so.
apparently several customers have complained at my service, none directly to me, and that I am not to contact fiverr support until
“I suggest you to go over all your recent orders and messages to look for any unsatisfied buyer and to make sure to satisfy them before contacting us again”
Again, this has not happened ever! It seems suspiscious that after this buyer threatened me this happens now, more than suspicious, outright foul play! There are hundreds waiting to be withdrawn and I rely on my Fiverr income as a full time job, it has been reliable and a great source of income for over two years now although i do withdraw the money as i earn it as i am a single parent. I can not wait 7 days to with draw the money I have honestly and rightfully earned and I’m literally in tears trying to figure out what to do. Fiverr support are so hard to contact, I’ve replied to the ticket but why are the actua doers, the one’s one which Fiverr hangs it’s hat, why are we offered nothing but punishment for working hard. ny advice is greatly appreciated.