I have made a form to help new buyers fill out the requirements for the gig. It is intended to help expedite the process and assist in me being able to jump right into the job. Many buyers seem reluctant (overwhelmed?) to fill out the form and that has caused delays.
Currently, I have a mandatory requirement, keeping it simple - text reply. After a purchase, I send the form, asking that they fill it out and return as soon as possible. This usually works; although it often eats up a big chunk of my delivery time (as the clock started as soon as they completed the requirements).
Without the form, I spend as much (or more) time back and forth with additional questions. Either way, it seems I lose a lot of time on the clock.
If I make the form mandatory before purchase, it seems to deter buyers. Any ideas?