If your customer’s aren’t taking a moment to leave a positive review after you’ve completed the sale, you might consider giving them a little incentive. When you deliver your order, offer them something free as a token of appreciation for taking the time to leave a positive review.
You could offer to “Tweet” about them, their company, or a product they’re promoting. Besides helping them, it also serves as a way to promote your Fiverr gig. So, it’s a win-win situation.
You could say something like,
"Thanks for buying my gig! As an extra bonus, if you leave me a positive review here on Fiverr, I’ll “Tweet” a link to my followers about your business, product, or website. Just leave me a message,and let me know what you’d like me to "Tweet."
Of course, you still have to make sure that you’re giving them a great product, but sometimes that isn’t enough and they need a little push. What do you do to get your customers to leave a positive review?
- Immediately contact buyer and request him to reconsider his/her review and ratings and try to please buyer to resolve all issues.
- Offer him some extra services/bonus.
- If all of this these tricks are not working then offer him a refund. If he agree then ask him to send a removal request of the negative rating to fiverr support or do it yourself. But you need a message from you buyer that he has no objection.
- If all of these failed, then sorry. You have nothing to do. Try to increase your order more and more so that it doesn’t hurt your 100% rating. For example if you have 1000 good ratings and 1 or 2 bad ratings that doesn’t decrease your 100% ratings, because it’s fractional.