This has really been frustrating. Ever since Fiverr made site changes in late-September/ early-October this site has become more bug-ridden each day. I find I’m having to make at least 2-3 support requests to CS each week. Before September, I made perhaps 2 support requests in 2 years. How is this not costing them money?
And the bugs are all over the place too. I just delivered 10 separate orders to a longtime buyer that says the orders show as still undelivered on his end, and they show delivered on mine. Last night another longtime buyer gave me a 5-star review, today it’s marked as a modification request with the same “great job” message in the mod request that was in the 5-star review.
These aren’t scammers pulling shenanigans, these are folks I’ve worked with for a long time on Fiverr.
-Email notifications sometimes come through, sometimes don’t.
-My to-do list doesn’t update, or does so hours after the gigs are completed or updated.
-Messages and replies are just lost. Poof, gone into oblivion.
-Marking a message as spam DOES NOT prevent the “buyer” from further bothering me.
For goodness sake, roll the darn site back to the end of September, when it actually worked.
And have a serious talk with whoever your new lead developer is. (It’s OBVIOUSLY a new person, because it’s NEVER EVER EVER been this bad on Fiverr.)
Want to know why your support cue is so busy? Your site is BROKEN. Badly.