I have not used fiverr much in the past couple years but I just had a refund that went into my account.I purchased a gig that the ladies equipment would not do,so I got a refund.
Then I made a purchase in no way affiliated with the refund,and now my refund is gone.This purchase was done on my credit card.
Not sure what happened.
But the old system seemed a little easier for me…easy to fill out a ticket and things have changed lol.
Anyway,I am physically disabled and for some reason I could not do this on Google chrome,had to download another browser .